Pre-orders are open!

FAQs

Welcome to our FAQ page, where we will answer all your questions.
If you cannot find the answer to your question, do not hesitate to contact us directly, we will be happy to help you.

Order and delivery

What are the delivery times ?

For pre-orders, we are pleased to inform you that deliveries will begin from fall 2024. We thank you for your patience and trust, and are committed to providing you with regular updates on the status of your order.

How do I change my delivery address?

For any changes to your delivery address, please contact our team at the following address contact@zenho.shop. Be sure to include your order reference in the subject line of your email to help process your request. You will receive an email notification as soon as your shipping address has been updated.

How to track my order ?

You can track the progress of your order using the link provided in your order confirmation email. This link will allow you to access real-time tracking information and estimate the delivery date of your purchase.

How to cancel an order ?

If you wish to cancel your order, please contact our customer service at contact@zenho.shop , taking care to mention the reference of your order in the subject of your email. A notification will be sent to you as soon as your order cancellation has been processed.

How do I make a claim for a defective or damaged item?

If you receive a defective or damaged item, please contact our team via contact@zenho.shop with your order reference in the subject of your email. Also, please attach a clear photo of the item in question to your email. We will process your complaint as soon as possible and guide you through the next steps to resolve the problem.

Payment

What payment methods are offered?

To offer a purchasing experience adapted to each of our customers, we offer different payment methods depending on whether you make your purchases as an individual or a professional.

  • For individuals : You can pay for your purchases directly by credit card. We accept most major cards to make your online shopping experience easier.
  • For professionals : In addition to payment by credit card, we also offer transactions via Stripe, which allows payments by bank transfer. This option is ideal for businesses looking to integrate flexible and secure payment solutions into their purchasing process.

These payment options are designed to provide security and convenience, regardless of the nature of your purchase.

How to obtain an invoice?

Your invoice is automatically generated as soon as you validate your order and payment is confirmed. You will receive it by email, attached to the order confirmation. Be sure to also check your spam folder if you don't see it arriving in your primary inbox. This invoice serves as proof of purchase and may be useful for maintaining your accounts or any warranty claims.

Returns and Warranties

Return conditions.

If you are not completely satisfied with your purchase, you can return it to us within 60 days for a refund. Please note that return costs are your responsibility. To do this, we advise you to contact your preferred carrier to organize the return of the item.

When will I receive my refund?

Your refund will be made as soon as we have received and verified the condition of the returned item. We aim to process refunds quickly, so your account is credited without delay. You will be informed by email as soon as your refund has been made

How long is the warranty?

We offer a one year warranty on all our products. If there is a problem during this period, please send an email to contact@zenho.shop along with a photo of the defective item and a description of the problem encountered. We will send you the necessary replacement part directly. We aim to ensure a smooth and hassle-free customer experience, handling your warranty claims quickly and efficiently.

Only the desk purchased through a Pro pack benefits from a 2-year warranty extension, i.e. for 3 years.

Newsletter

What are the benefits for newsletter subscribers?

Subscribe to our newsletter to find all the latest Zenho news. We will keep you informed by email of the latest news and special offers.

How to unsubscribe from the Zenho newsletter?

At any time, you can unsubscribe using the link at the bottom of the newsletter emails.

Please note: It is not recommended to use your email spam function for emails from Zenho, as this may prevent you from receiving future communications, including order confirmations.

I am not receiving the newsletter even though I am subscribed to it.

Did you click on the link in the confirmation email? It is important to note that your subscription to our newsletter will only be validated after this action.

Have you saved newsletter@zenho.shop in your email address directory?Do you have an active spam filter on your email? We suggest that you adjust your SPAM filter settings to ensure receipt of our newsletter.

Didn't find the right answer?

Do not hesitate, contact us.